Frequently Asked Questions
GENERAL MEMBER COMPLAINTS
How do I make a complaint about another user?
Please contact Customer Support with the user’s member ID number (located at the top of their profile) and a brief description of why you are making the complaint.
Do you have a system for members to rate other members?
No, but we may consider implementing such a feature in the future.
What is a suspension?
If you are suspended, a hold has been placed on your account activity. Your profile and photos will be saved, but you will not be able to use the site and other members will not be able to view your profile. Messages sent to your account will still be received, but cannot be accessed unless the suspension is lifted.
How can a user get suspended?
A user’s account is typically suspended for one of the following reasons:
- The user triggered the automated security system.
Our automated system is calibrated to detect multiple kinds of threats using various criteria. It is designed to protect our members from malicious users. Unfortunately, it does occasionally penalize legitimate users as well.
What happens after suspension? How can a user get an account restored?
All suspended accounts will be reviewed by a member of our team within 24 hours of suspension. If the suspension was erroneous, the account will be restored and the user will be able to access it once again. To check if a hold has been lifted, please attempt to login.
If you have allowed 24 hours to pass and your account is still suspended, and you believe that your suspension was wrongful, please contact Customer Support.
Under what circumstances will an account be deleted?
If you believe that a deletion was wrongful, please contact Customer Support.
How can a user be flagged for spamming?
Our spam filter is an effective method of keeping malicious users from abusing our site. In rare cases, however, it has the unfortunate side effect of flagging legitimate users as well.
An account can be flagged for spamming if, for example, a user sends the same message to everyone, sends a suspiciously excessive number of Winks, Offers, or messages in a 24-hour period, or exceeds the daily messaging limit.
I live outside of the United States. How do I get a background check?
Please call the TC LogiQ customer service line at 1-877-825-6447, extension 703 for inquiries concerning background checks.
Why did I fail my background check?
Please call the TC LogiQ customer service line 1-877-825-6447, extension 703 for inquiries concerning background checks.
If I fail my background check, will I receive a refund?
No, refunds will not be issued for failed background checks. Please keep in mind that payment for a background check is not a guarantee that you will pass the background check.
Another member stole from me, is harassing me, or hurt me physically!
In unfortunate cases such as these, please contact your local law enforcement agency without delay. We are unable to release private user information without appropriate police/government instruction and authorization. We will cooperate fully, however, with all such legitimate communications.